Products, prices, and terms and conditions are subject to change without notice. Customers will be notified of any such applicable charges due to changes in products, prices or terms when orders are placed.

1. C.O.D. Shipments - by money order or certified check only. Subsequent C.O.D. orders may be paid by company check, with pre-approval of our Credit Department.
2. Pre-Payment - by certified check, money order, or by company check includes a bonus - we will pay all domestic shipping charges (via small parcel ground services or common carrier of our choice) within the continental United States.
3. Credit Card Purchases - You may use Visa or MasterCard if the "Bill To" and "Ship To" address is the same.
4. Open Account - Net 30-Day Payment Terms: We require a completed credit application to establish open-account status and corresponding credit lines. (Please allow 2 weeks lead time to process this information.) Open accounts are due in full 30 days from the date of invoice. Accounts with a balance over 30 days will be assessed a service charge of 1.5% per month on the unpaid balance. Accounts with a balance 45 days past due will be placed on C.O.D. status until the account is current.
   Note: A current Resale Certificate must be submitted and "on file" prior to processing your initial order.
5. Returned Checks - There is a $20.00 service charge for each check returned for any reason.
6. International Orders - Payment in advance in U.S. dollars is required. We will only accept L/Cs or wire transfers. All charges associated with freight, export handling, and documentation will be billed collect unless prior arrangements have been made. If a specific freight forwarder is not requested, we will select one. Because these commodities and/or technologies are being exported from the United States in accordance with Export Administration Regulations, diversion contrary to U.S. law is prohibited.

1. Catalog Items - In-stock items are generally shipped within 24 hours.
2. Custom-Printed Items (paper, plastic cards, and printed promotional items) - Production and shipping dates will be quoted after receipt of a signed approval of proof(s) via mail or fax.
3. Rush Orders - In emergencies, we will make reasonable accommodations to ship product the same day; and under certain conditions, custom items may be moved up in the production schedule. Additional costs may apply. Please call for details.

1. Normal Shipments - By UPS Ground Service or common carrier.
2. Rush Shipments - By your choice and at your expense and approval.

Unless otherwise specified by you, we may ship and invoice partial orders.

1. C.O.D. Orders - We add shipping and handling costs based on F.O.B. point.
2. Prepaid Orders By Check - We pay costs associated with normal delivery shipments by small parcel ground service or common carrier within the continental United States.
3. Credit Card, Net 30-Day, Rush/Overnight Air/2nd-Day Air, and Alaska/Hawaii/Puerto Rico Orders - We prepay and adds shipping and handling costs based on F.O.B. point.

All merchandise is inspected, weighed, and carefully packed for shipment before leaving any of our warehouses. The freight company accepts liability when the shipment leaves our facility. Upon delivery of your shipment, promptly check the number and condition of cartons against the Bill of Lading totals before signing the freight Bill of Lading.

If damage or loss is discovered - either visible or concealed - you must file a claim with the freight carrier within 14 days of the delivery date. We assume no liability for shipments damaged during transit.

We warrant that all goods will be free from defects in materials and workmanship for a period of three (3) months from the time of delivery by us. The limited warranty does not apply if (1) the defect is the result of use or handling of the goods in a manner, circumstances or purposes other than those approved or instructed by us; or (2) the goods are misused or abused or there is evidence of tampering, mishandling, neglect, accidental damages, modification or repair without the approval of us. THE LIMITED WARRANTY PROVIDED ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE LIMITED WARRANTY IS IN LIEU OF ANY OTHER LIABILITY OR OBLIGATION OF SUPPLIER FOR LOSSES, EXPENSES, INCONVENIENCES OR DAMAGES (WHETHER SPECIAL, INDIRECT, SECONDARY, OR CONSEQUENTIAL) ARISING FROM OWNERSHIP OR USE OF THE GOODS. REPAIR , REPLACEMENT, OR CREDIT (AT OUR OPTION) UPON RETURN OF THE GOODS IS YOUR SOLE REMEDY FOR ANY SUCH LOSSES, EXPENSES, INCONVENIENCES OR DAMAGES. YOU HEREBY WAIVE ANY RIGHTS THAT YOU MIGHT OTHERWISE BE ENTITLED TO IN CONNECTION WITH THE MATTERS COVERED IN THIS PARAGRAPH.

To the extent you have ordered equipment that is covered by an original equipment manufacturer's warranty, your purchase is subject to the terms and conditions of the original equipment manufacturer. If you should experience problems with equipment purchased from us, please call your Account Executive with the following information:

1. The nature of the problem;
2. The serial number of the malfunctioning equipment; and
3. The date of purchase.

1. Any defective equipment under warranty will be repaired by us at no charge. We will also cover normal ground shipping expenses (for the return of the repaired product).
2. Any defective equipment not under warranty should be sent back to us for a repair estimate, once a Return Authorization Number is issued. Customer is responsible for all shipping expenses.
3. If a "loaner" piece of equipment is required, we will ship and bill a "loaner" for use until the original piece of equipment is repaired. Should you decide to keep the "loaner", you are responsible for both the "loaner" and repair charges on the original piece of equipment. If the "loaner" is returned to us, a credit will be issued.

Please review any proofs in detail prior to production. Customers take responsibility for proof approval.

Customers are allowed a 30-day period for returning non-custom products. Custom products may not be returned unless return is required due to our error. There will be a 20% restocking fee charged for all products returned. Return shipments for any other reason than our error will be at your expense. No return will be accepted without a Return Authorization Number issued by an Account Executive.

Our Customer Service Department provides live coverage from 8:00AM - 8:00PM EST Monday-Friday.

(800) 528-8005 - Toll Free, U.S. and Canada

(781) 993-3350 - Main Number and Voice Mail 24 hours a day

(781) 993-3350, then choose 5 - HelpDesk Technical Support

(781) 272-5950 - FAX 24 hours a day

For quick electronic communications send us an E-mail at BPID_sales@BradyPeopleID.com

For direct E-mail to a specific person, type in the person's first name, underscore, then last name followed by @BradyPeopleID.com.

For example to reach John Doe, enter:

John_Doe@BradyPeopleID.com - Personal E-mail Address

BPID_webmaster@BradyPeopleID.com - Internet Services

BPID_techsupport@BradyPeopleID.com - Information on RMAs, repairs, hardware and software support, installation and training, etc.

For all the equipment we sell, we provide both repair and maintenance after the original warranty period. When possible, we perform these services in house with a 48-hour turnaround, followed by return shipping to your specified destination via UPS or other carrier. For more complex service requirements, we arrange with the original manufacturers for cost and time estimates, and then, get your approval before beginning actual repair work. Most equipment is shipped to us for our evaluation and preparation of repair estimates. For local customers (within 50 miles) we offer on-site service calls.

In order for our Dealer Services to be as successful and responsive as possible, we need your frequent input and reactions to the range of products, sales and marketing programs, and services we offer to you. We want to hear your ideas and needs. You have a standing invitation to let us know your thoughts. With your feedback, we can improve our services wherever necessary and help you grow your business. This is your assurance that we are firmly committed to serving your needs and providing the best, most comprehensive array of top-quality products in the identification industry.